Terms & Conditions

Embossing Rollers Ltd provides precision engraving, roller manufacture, repair, refurbishment, and pattern development services for the embossing and converting industries, along with ancillary services including anilox rollers, chrome plating, and rubber roller supply.

All services are provided from our facility at Birch Mill Business Centre, Heywood, Lancashire, unless otherwise agreed in writing.

All quotations issued by ERL are valid for 30 days from the date of issue unless otherwise stated, and are subject to these Terms. A quotation does not constitute a binding contract until we have confirmed acceptance of your order in writing.

You are responsible for ensuring that all specifications, dimensions, materials, and other technical requirements are accurate and complete at the time of order. We accept no liability for work carried out to incorrect specifications provided by you.

We reserve the right to decline any order at our discretion.

All prices are quoted exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate applicable at the time of invoice.

Unless a credit account has been agreed in writing, payment is due in full prior to despatch. Credit account customers are subject to the payment terms stated on their invoice, typically 30 days net from invoice date.

We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to adjust prices where material or supply costs change significantly between quotation and fulfilment. We will notify you of any such change before proceeding.

Lead times quoted are estimates only and are not guaranteed unless confirmed as a contractual commitment in writing. We will make every reasonable effort to meet agreed timescales.

Risk in goods passes to you upon despatch. Title in goods remains with ERL until payment has been received in full.

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to supply chain disruption, acts of God, industrial action, or failure of third-party services.

Where you supply rollers or other materials to us for repair, refurbishment, or engraving, we will take reasonable care of them while in our possession. You remain the owner of such items throughout.

Prior to commencing work, we will carry out an assessment and advise on the condition and suitability of any customer-supplied roller. We reserve the right to decline work on rollers we assess as unsuitable or where proceeding would carry unacceptable risk of damage.

Our liability for loss or damage to customer-supplied items while in our care is limited to the agreed repair or refurbishment value, unless otherwise agreed in writing.

All patterns, designs, engravings, drawings, and technical documentation created by ERL remain our intellectual property unless explicitly transferred to you in a signed written agreement.

Where you supply patterns, artwork, or designs for us to engrave, you warrant that you have the right to use them and that their use does not infringe any third-party intellectual property rights. You indemnify us against any claims arising from such infringement.

We may retain copies of patterns and technical specifications on file for the purposes of re-engraving and quality reference. This data is handled in accordance with our Privacy Policy.

You are responsible for inspecting all delivered goods promptly upon receipt and notifying us in writing of any defects, damage, or shortfall within 7 days of delivery. Failure to do so will be deemed acceptance of the goods as satisfactory.

Claims relating to latent defects (those not visible on reasonable inspection) must be notified as soon as reasonably practicable after discovery.

We warrant that all goods and services supplied by us will be of satisfactory quality and fit for purpose as described, in accordance with the Supply of Goods and Services Act 1982.

Our total liability to you in respect of any claim arising out of or in connection with these Terms — whether in contract, tort (including negligence), or otherwise — shall not exceed the total value of the order to which the claim relates.

We shall not be liable for any indirect, consequential, or special losses, including loss of profit, loss of production, or loss of business opportunity, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

Orders may only be cancelled with our written agreement. Where work has already commenced, you will be liable for costs incurred up to the point of cancellation, including materials, labour, and any third-party costs.

Both parties agree to keep confidential any proprietary technical information, pricing, or business information disclosed in the course of an order or business relationship, and not to disclose it to third parties without prior written consent — except as required by law.

These Terms and any disputes arising from them are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

In the event of a dispute, both parties agree to attempt to resolve the matter in good faith before initiating legal proceedings.

We reserve the right to update these Terms at any time. The current version will always be published on this page. Continued use of our services following any update constitutes acceptance of the revised Terms.

For any questions regarding these Terms, please contact us at enquiries@embossingrollers.co.uk.