Privacy Policy

The data controller is Embossing Rollers Ltd, a company registered in England and Wales, operating from Birch Mill Business Centre, Heywood, Lancashire.

If you have any questions about this policy or how we handle your data, please contact us at enquiries@embossingrollers.co.uk or by calling +44 (0)333 355 8891.

We may collect and process the following personal data:

• Contact and enquiry data — your name, email address, phone number, company name, and the content of any message you submit via our contact form or by email.
• Communication data — records of correspondence with us by phone, email, or other means.
• Transaction data — details relating to orders, quotations, and project specifications where you are a customer or supplier.
• Technical data — IP address, browser type, operating system, and basic usage data collected automatically when you visit our website.

We do not collect any special category data (such as health information) and we do not knowingly collect data from individuals under the age of 18.

We use the data we collect to:

• Respond to your enquiries and provide quotations or project information.
• Fulfil and manage orders, including scheduling, delivery, and after-sales support.
• Maintain our business relationship with you or your organisation.
• Comply with legal and regulatory obligations.
• Improve our website and communications based on aggregated, anonymised usage data.

We do not use your data for automated decision-making or profiling, and we do not sell or rent your data to third parties.

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage our business relationships in a way you would reasonably expect.
• Contract performance — where processing is necessary to fulfil an order or other agreement with you.
• Legal obligation — where we are required to retain records for tax, accounting, or other regulatory purposes.
• Consent — where you have explicitly opted in to receive marketing communications from us (you may withdraw consent at any time).

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. In general:

• Enquiry and contact data is retained for up to 3 years from last contact, unless an ongoing business relationship exists.
• Order and transaction records are retained for 7 years in line with HMRC requirements.
• Website technical data is retained for up to 12 months.

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• IT and hosting service providers who support our website and systems, under appropriate data processing agreements.
• Professional advisers such as accountants or solicitors, where required.
• Regulatory or law enforcement authorities, where we are legally obliged to do so.

Any third parties we work with are required to handle your data securely and in line with applicable data protection law.

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies (such as Google Analytics) to understand how visitors use the site. These collect data in an anonymised and aggregated form.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no legitimate reason for us to continue holding it.
• Restriction — ask us to restrict processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at enquiries@embossingrollers.co.uk. We will respond within one calendar month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, or destruction. Access to personal data within our business is limited to those who need it to carry out their responsibilities.

We may update this privacy policy from time to time. The most current version will always be available on this page, with the “last updated” date revised accordingly. Significant changes will be communicated directly where we hold your contact details.